Managed Services
As a Managed IT services provider we provide SLAs/KPIs and metrics -based services for the entire IT infrastructure for your business. This includes but not limited to:
- Pro Active 24 x 7 Monitoring of your PCs mainly
- Usage of key components e.g CPU, Motherboard, HDD and
- Temperature monitoring of the above components
- Windows updates and critical application patches
- Anti-Virus, Firewall, Ransomware protection
- Cloud back up protection.
- Daily OS, Data, Files, Folders and application backups.
- You get a detailed report on every Sunday (by e-mail), detailing what has been done during the week
At Jordan IT, we have the experience and capability of providing Managed IT infrastructure, software (like Microsoft Office 365) and devices/appliances (like VOIP) to enterprises (our Clients) who have outsourced these services to us since many years. We could be your preferred Managed Service Provider or Partner.
So why not give us a call now.
Benefits
The managed services model is your way to offload daily, repeatable IT tasks to us. This gives you the following benefits:
- Reduce IT operating costs,
- Improve service quality,
- Free up /re-deploy your internal teams to do more value-added work.
At Jordan IT, we work with you to understand the IT areas you want to outsource, establish minimum service quality standards SLAs, KPIs/Metrics needed and then collaborate with your teams to deliver a predictable, reliable, and good service for these areas always by way of a “service catalogue” approach.
Our SLAs will contain provisions for typical downtime, disaster recovery, technical support, and help desk operations. This service is based on a monthly service fee for a minimum commitment of a year with a renewal clause thereafter.Talk to our expert/s to find out how we can help you as your next Managed IT Services Partner